END USER SUPPORT SPECIALIST
Unity Health | Toronto, ON - 05/2022 to CURRENT
Demonstrated good customer service, technical service, quick learning and fostered good relationships.
Provided on-site technical assistance related to network, installation, imaging, configuration, troubleshooting and deployment of desktop PCs, Laptops, and printer.
Assisted users with office migrations by dis-assembling, moving, connecting, and testing PCs, monitors and printers
Worked on Windows 10 evergreen migration project, re-imaged computers, installed apps and backed up the data for the users.
Worked on Unity Migration Project responsible for integrating 3 domains into one, worked closely with the users to migrate the user profiles and
assets while troubleshooting Issues along the way in an efficient manner.
IT SPECIALIST
Tstech | Toronto, ON - 02/2022 to 05/2022
Created and maintained network documentation including workstation,
software, printers along with network and server connectivity.
Investigated user problems while identifying the source and determining possible solutions.
Installed and managed IOS Hardware.
Worked with AD Manager +.
Installed, troubleshooted and maintained bar code printers, scanners and printers.
IT TECHNICAL SUPPORT
GS Global Security | Markham , ON
Provided level 1 technical support to clients remotely via phone and email
or by remotely accessing the computer.
Provided RMA (Return Material Authorization) services for hardware;
Investigated and reproduced customer problems in the lab
Performed remote diagnostics and occasional onsite support to resolve
issue.
Worked closely with R&D teams to drive solutions for customers'
problems.
Created knowledge base article to document solutions.
Walmart
E-commerce Associate (Oct 2019 - Present)
Delivered service and support to customers, paving way for future business opportunities.
Answered inbound calls to deliver e-commerce products to customers.
Awarded shining star in recognition of determination and hard work and integrity in workspace.
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Cosmo consultant
IELTS Trainer, 04/2019 to 08/2021
Provided instruction on material evaluated in listening, speaking, reading, and writing sections of Academic and general training.
Collaborated with fellow staff members to assist in improving teaching methods.
Instructed students on characteristics of IELTS and used exams, quizzes, and projects to assess how well students grasped learning material and concepts.